Shipping policy

SHIPPING & RETURNS

At Namaste Organics, we strive to give you the very best shopping experience possible. However, considering that opened or used products cannot be reused, we cannot accept exchange or return of medicines once sold or delivered.

Terms and Conditions

Once an order is shipped, you will receive an auto-generated email with tracking information on your registered email ID.
Orders cannot be canceled once they are shipped.
From the point the order is shipped, we strive to deliver the order within 2-5 working days, depending on the geography; however, it may take longer depending upon interior locations, natural calamities, or any unavoidable local circumstances.
Complaints for replacement of broken or damaged products will be acceptable only within 48 hours of delivery.
You may contact us for any shipment-related queries at: support@namasteorganics.in
Please provide a complete shipping address, correct pin code, and contact number in your order.

Return and Refund Policy

Returns can only be accepted under the following circumstances:

Products delivered do not match your order.
Products delivered were damaged in transit/tampered. If the product you received is damaged, do not accept the delivery of that product. If, after opening the package, you discover that the product is damaged, please inform us within 24 hours of the delivery. The same may be returned for a refund.

The returns are subject to the following conditions:

Any wrong product ordered doesn’t qualify for return.
Return requests arising due to a change in prescription do not qualify for return.
Products being returned should include the invoice and the packaging.
Partially consumed strips or products do not qualify for return; only fully unopened strips or products can be returned.

For Refunds, Please Note the Following:

In all the above cases, if the claim is found to be valid, a refund will be made through bank transfer only.
For orders placed via store credit/gift vouchers/promotions, your refund will be in the form of an online store credit for the item, which may be redeemed at a later point of time on namasteorganics.in.

For International Customers:

Please check with your country for restrictions, duties, and taxes collected from your country.
There will be no refund of shipping costs, especially if the product is rejected and returned by customs or because of a failed delivery attempt and the package is returned. All other costs are refunded happily except shipping and handling levies.